If you have an opportunity to use Comcast for any service, let me advise you not to. Here is my latest adventure with this nightmare of a company.

On Monday, our Internet service started phasing in and out. A phone call to tech support resulted in us waiting for a call back from Comcast when they figured out the problem. I got a call around 4:30 from tech support saying that they still had me scheduled for a technician to come out by 7:00 PM. Huh? Since when was a technician scheduled to come out. The tech support person said the technician would call Erika's cell phone. I told the person that would not be a good idea especially since the cell phone was currently in Atlanta. Tech support took down my home phone number (which she had just called). I never saw or heard from a technician.

From Monday until Thursday morning, there were no more Internet outages. When the Internet service disappeared on Thursday morning, Erika called once again to report the outage. She was told that a technician tried to call after 6 PM on Monday. Not sure who he tried to call. It wasn't the home phone or the cell phone. The best tech support could do was send a technician on Friday morning.

The Internet service continued to fade in and out until Friday morning it disappeared and didn't return. The technician showed up around 11 while the signal was still out. He said the signal was up when he checked the modem and tested the signal from the wall to the modem. Everything appeared fine, and he connected the modem directly to the computer and everything worked fine. What does he decide to do? He changes out the modem for a new one and admits he doesn't think the modem is the problem. Upon establishing the modem on the network, the only way Internet service could be used is if the modem was hooked directly to the computer. Even with me on the phone talking to him about setting up the network, we could never get it working properly while he was there.

The technician decided to check the cable connection in the living room for some reason. He tried to pull out the 27 inch TV by himself, and thankfully he didn't break anything. He checked what he needed and left (2 hours after he had arrived) as there was nothing else he could do to get the network back up.

When I got home, I had to spend 2 hours of my weekend talking to Comcast tech support and D-Link tech support to try and get my network back up after the technician screwed everything up with an unnecessary new modem. I wish this was the end of the story.

When we got up on Saturday to eat breakfast and watch some Saturday morning TV, we discovered the TV would not come on. Neither of us had tried to turn on the TV since the technician left on Friday afternoon. I have no idea what the technician did messing with the TV, but some how the power strip had been turned off. Easy problem to solve, but once the TV came on, we had no programming on the screen. We could pull up the programming guide and other aspects of the digital converter box, but there was not a TV show to be seen on the TV. Upon calling Comcast, I found out that the technician had somehow wiped out the serial number of the digital converter in Comcast's system. According to their system, I didn't have a converter, thus they weren't supplying a cable signal to it.

At this point I wanted to strangle the technician that came out. In the course of 2 hours, he destroyed my home network and my cable service. It took me about 3 hours overall to get everything back to normal. As if that weren't enough, we aren't sure the problem we were having has even been fixed. The technician said he couldn't solve the problem unless there was an outage at the time he showed up. Funny how it was out when he showed up Friday even though he claims it wasn't.

As much as I'd like to do something corny like refer to this story as "the ugly truth" of Comcast in an effort to introduce the review for the movie, The Ugly Truth, I will refrain. The review for the movie has been posted. It is an entertaining movie, but not much different than any other romantic comedy.